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London Road Medical Practice Providing NHS services
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Home > Patient Access

Patient Access

You can use our website to request repeat prescriptions for any medications you take regularly and other requests. You can also use NHS App for services you need. NHS App can be downloaded from our website. 

Being able to see your record online, might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.

The service is open 24/7/365 and can be accessed from your home PC, Tablet or Mobile phone.

You can use NHS App to:

  • Order Repeat Prescriptions
  • View Medical Records
  • Update Address Details

Problems using Patient Access?

Use the Patient Access Support Centre before you call us.

Register for online services

  1. Read this information leaflet (PDF, 211KB)
  2. Download, complete and print our Online Access application form (PDF, 246KB) or complete this form online.
  3. Visit the practice in person and hand to reception your completed application form with proof of 2 IDs (photo & address within last 3 months).  If you have completed the form online you will still need to come to the practice with 2 IDs.  Please confirm with the reception team that you've read the information leaflet.

Please note that we also have copies of the application form and information leaflet at reception if you are unable to download, complete and print it

Once you have completed the above steps, one of the admin staff will generate  'Patient Access Pin Document' which you need in order to sign up for a Patient Access.

Once you have completed above steps, you will be informed via SMS within 28 working days of your application submission date.

Last Updated 26 Mar 2025

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London Road Medical Practice

Cavendish House, 515 London Road, Thornton Heath, Surrey, CR7 6AR

  • 020 8684 2161
  • swlicb.cavendishhouse@nhs.net
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